{"id":1901,"date":"2021-09-15T21:43:36","date_gmt":"2021-09-15T20:43:36","guid":{"rendered":"https:\/\/www.home4eat.com\/?page_id=1901"},"modified":"2025-01-07T16:12:55","modified_gmt":"2025-01-07T16:12:55","slug":"politica-de-reembolso-devolucao","status":"publish","type":"page","link":"https:\/\/www.home4eat.com\/en\/politica-de-reembolso-devolucao\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1901\" class=\"elementor elementor-1901\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63590be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"63590be\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ac77ca5\" data-id=\"ac77ca5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-acb2d6c elementor-widget elementor-widget-heading\" data-id=\"acb2d6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Cancellation Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-98c68e5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"98c68e5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d10d17\" data-id=\"5d10d17\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6341ab3 elementor-widget elementor-widget-heading\" data-id=\"6341ab3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b046bbf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b046bbf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c712467\" data-id=\"c712467\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-295d313 elementor-widget elementor-widget-text-editor\" data-id=\"295d313\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p align=\"justify\" class=\" translation-block\">At <b>Home4Eat<\/b>, we respect users registered on our platform and always look for fair solutions to resolve any situation. Regarding cancellations and refunds, both <b>customers<\/b> and <b>Gastronomic Ambassadors<\/b> have rights and duties that they must follow.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12b7a58 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12b7a58\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6e4323f\" data-id=\"6e4323f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50ec896 elementor-widget elementor-widget-heading\" data-id=\"50ec896\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rights and Duties<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6a905f elementor-widget elementor-widget-text-editor\" data-id=\"a6a905f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<h4><span style=\"color: #808080;\"><b>Gastronomic Ambassadors:<\/b><\/span><\/h4>\n<ul>\n<li>They must confirm bookings made by customers within 24 to 48 hours;<\/li>\n<li>If the <strong>Gastronomic Ambassadors<\/strong> cancel the event or service, the <b>Customer<\/b> will receive a full refund of the reservation.<\/li>\n<\/ul>\n<div>\u00a0<\/div>\n<div class=\" translation-block\"><b>NOTE: <\/b>If there is a recurring number of cancellations by the Gastronomic Ambassador, Home4Eat will analyse the cases and may take action if good behaviour on the platform is not verified, as well as non-compliance with the terms and conditions.<\/div>\n<div>\u00a0<\/div>\n<div>\u00a0<\/div>\n<h4><span style=\"color: #808080;\"><b>Clients:<\/b><\/span><\/h4>\n<ul>\n<li>Normalmente, o Cliente tem 48 horas para efetuar o pagamento ap\u00f3s a confirma\u00e7\u00e3o do Embaixador Gastron\u00f3mico, mas este prazo pode ser encurtado (< 24 horas*) ou alargado, caso o Embaixador Gastron\u00f3mico o solicite;<\/li>\n<li>If the booking request is not confirmed or is refused by the Gastronomic Ambassador, the Customer will not be charged for the booking;<\/li>\n<\/ul>\n<p class=\" translation-block\"><b>*<\/b>If the event reservation is confirmed by the Gastronomic Ambassador and takes place in <u><b>less than 24 hours<\/b><\/u>, payment must be <u>made<\/u><u> as soon as possible<\/u> (next few hours) and before the event takes place. In this specific situation (<span style=\"letter-spacing: 0px\"><u style=\"font-weight: bold\">less than 24h<\/u>)<\/span><span style=\"font-size : inherit;letter-spacing: 0px\">, if the customer cancels the service or experience, <u>will not be refunded<\/u>.<\/span><\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36e9331 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"36e9331\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fbc3958\" data-id=\"fbc3958\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b3bd7d elementor-widget elementor-widget-heading\" data-id=\"2b3bd7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Policy <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ead4c5d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ead4c5d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8435a88\" data-id=\"8435a88\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f5eeed7 elementor-widget elementor-widget-text-editor\" data-id=\"f5eeed7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p class=\" translation-block\">At <strong>Home4Eat<\/strong>, our goal is to provide authentic and memorable gastronomic services and experiences. However, we understand that unforeseen situations may arise that prevent services or experiences from being carried out. To ensure your satisfaction, we have created the following Refund Policy:<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-789c12d elementor-widget elementor-widget-text-editor\" data-id=\"789c12d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p>The situations presented are examples, and there may be other situations that may be eligible for a refund in accordance with the terms and conditions, but they are generally based on these points:<\/p>\n<ul>\n<li>The Gastronomic Ambassador does not arrive at the location of the experience at the time agreed with the client;<\/li>\n<li>The Gastronomic Ambassador does not perform the service\/experience as described in the advert,<\/li>\n<li>The Gastronomic Ambassador does not provide adequate information on how to get to the location for the service or experience;<\/li>\n<li>The space does not correspond to the description in the advert;<\/li>\n<li>The space does not correspond to what the client described;<\/li>\n<li>The space or spaces do not present hygiene and\/or safety conditions, at the Gastronomic Ambassador's location or at the space indicated by the client;<\/li>\n<\/ul>\n<p class=\" translation-block\">The refund of any amount will depend on the nature of the problem and\/or situation reported, and the request must be well argued, which will be duly analyzed by the <b>Home4Eat<\/b> team, guaranteeing a response within 24 hours of 48 hours after the situation was reported and analyzed.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2435c58 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2435c58\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4abbe58\" data-id=\"4abbe58\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3fdef82 elementor-widget elementor-widget-heading\" data-id=\"3fdef82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sending the Claim for Reimbursement:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3cf3fb8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3cf3fb8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-91741f0\" data-id=\"91741f0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9f652c3 elementor-widget elementor-widget-text-editor\" data-id=\"9f652c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p>To send a valid complaint about your booking:<\/p>\n<p align=\"justify\" class=\" translation-block\">Contact us via email at <a href=\"https:\/\/www.home4eat.com\/politica-de-reembolso-devolucao\/support@home4eat.com\" target=\"_self\">support@home4eat.com<\/a> to inform us of the problem that occurred, within a maximum period of <b>24 hours<\/b> after the start of the experience and\/or service. If you identify the problem during the beginning of the experience\/service, get in touch immediately. We may ask you to provide photographs, videos and\/or evidence demonstrating the situation that occurred.<\/p>\n<p><strong>In situations that are reported, by the Customer or Gastronomic Ambassador we ask that:<\/strong><\/p>\n<p align=\"justify\">Common sense should always prevail.<\/p>\n<ul>\n<li>Please be co-operative with our requests for additional information;<\/li>\n<li class=\" translation-block\">Have made reasonable efforts to correct the circumstances, either with the <b>Gastronomic Ambassador<\/b> or with the<b>Customer<\/b> before making any claim;<\/li>\n<\/ul>\n<div>\n<p class=\" translation-block\"><span lang=\"EN\"><b>NOTE:<\/b> This policy may be updated without prior notice.<\/span><\/p>\n<\/div>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Cancelamento Introdu\u00e7\u00e3o Na Home4Eat, respeitamos os utilizadores registados na nossa plataforma e procuramos sempre solu\u00e7\u00f5es justas para resolver qualquer situa\u00e7\u00e3o. Relativamente aos cancelamentos e reembolsos, tanto os clientes como os Embaixadores Gastron\u00f3micos t\u00eam direitos e deveres que devem seguir. Direitos e Deveres: Embaixadores Gastron\u00f3micos: Devem confirmar as reservas feitas pelos clientes dentro de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1901","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.home4eat.com\/en\/wp-json\/wp\/v2\/pages\/1901","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.home4eat.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.home4eat.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.home4eat.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.home4eat.com\/en\/wp-json\/wp\/v2\/comments?post=1901"}],"version-history":[{"count":0,"href":"https:\/\/www.home4eat.com\/en\/wp-json\/wp\/v2\/pages\/1901\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.home4eat.com\/en\/wp-json\/wp\/v2\/media?parent=1901"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}